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This
is a list of frequently asked questions. Please read through these to
see if your question may already be answered here.
You may also call your local Computer Troubleshooters. |
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| SERVICE
RELATED |
•
What are
your business hours?
• What makes you different from other
service companies?
• What areas do you service? |
| COMPUTER
QUESTIONS |
•
Do you sell
used computers?
• What is a virus?
• What is a worm?
• What is a Trojan?
• How do I know if I have a virus?
• What is Spyware? |
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| Q: |
WHAT ARE YOUR HOURS? |
| A: |
Regular business hours are
from 9:00am to 7:00pm. However, we often can arrange appointments after
hours and on weekends for time critical issues.
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| Q: |
WHAT
MAKES YOU DIFFERENT FROM OTHER SERVICE COMPANIES? |
| A: |
People and Businesses around
the world depend on Computer Troubleshooters. We’re the world’s #1
network of computer professionals. There are many reasons our customers
call Computer Troubleshooters instead of someone else. Here are just a
few –
• We understand computers and
technology issues.
• We come to you with onsite and professional service.
• Computer Troubleshooters care about our customers.
• We won’t call a job complete until the problem is resolved.
Computer Troubleshooters
provides the service and peace of mind you deserve. Call us today!
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| Q: |
WHAT AREAS DO YOU SERVICE? |
| A: |
We service the Intown Atlanta
area including Emory, Highlands, Downtown, Midtown, Buckhead,
Brookhaven, Decatur and the surrounding areas. We have intown offices
in Emory/ Highlans, Decatur and Brookhaven areas, If you need
service out of this area, please check our regional Georgia website at
www.cts-ga.com. |
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| Q: |
DO YOU SELL USED COMPUTERS OR PARTS? |
| A: |
No, we only sell new computers
and parts. |
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| Q: |
WHAT IS A VIRUS? |
| A: |
A computer virus is a program
– a piece of executable code – that has the unique ability to
replicate. Like biological viruses, computer viruses can spread quickly
and are often difficult to eradicate. They can attach themselves to
just about any type of file and are spread as files that are copied and
sent from individual to individual.
In addition to replication, some computer viruses share another
commonality: a damage routine that delivers the virus payload. While
payloads may only display messages or images, they can also destroy
files, reformat your hard drive, or cause other damage. If the virus
does not contain a damage routine, it can cause trouble by consuming
storage space and memory, and degrading the overall performance of your
computer.
Several years ago most viruses spread primarily via floppy disk, but
the Internet has introduced new virus distribution mechanisms. With
email now used as an essential business communication tool, viruses are
spreading faster than ever. Viruses attached to email messages can
infect an entire enterprise in a matter of minutes, costing companies
millions of dollars annually in lost productivity and clean-up expenses.
Viruses won't go away anytime soon: More than 60,000 have been
identified, and 400 new ones are created every month, according to the
International Computer Security Association (ICSA). With numbers like
this, it's safe to say that most organizations will regularly encounter
virus outbreaks. No one who uses computers is immune to viruses. |
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| Q: |
WHAT IS A WORM? |
| A: |
A worm is a computer program
that has the ability to copy itself from machine to machine. Worms
normally move around and infect other machines through computer
networks. Using a network, a worm can expand from a single copy
incredibly quickly. For example, the Code Red worm replicated itself
over 250,000 times in approximately nine hours on July 19, 2001. A worm
usually exploits some sort of security hole in a piece of software or
the operating system. For example, the Slammer worm (which caused
mayhem in January 2003) exploited a hole in Microsoft's SQL server.
Worms use up computer time and network bandwidth when they are
replicating, and they often have some sort of evil intent. A worm
called Code Red made huge headlines in 2001. Experts predicted that
this worm could clog the Internet so effectively that things would
completely grind to a halt.
The Code Red worm slowed down Internet traffic when it began to
replicate itself, but not nearly as badly as predicted. Each copy of
the worm scanned the Internet for Windows NT or Windows 2000 servers
that do not have the Microsoft security patch installed. Each time it
found an unsecured server, the worm copied itself to that server. The
new copy then scanned for other servers to infect. Depending on the
number of unsecured servers, a worm could conceivably create hundreds
of thousands of copies. |
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| Q: |
WHAT IS A TROJAN? |
| A: |
A Trojan is a piece of code
that performs unexpected or unauthorized, often malicious, actions. The
main difference between a Trojan and a virus is the inability to
replicate. Trojans cause damage, unexpected system behavior, and
compromise the security of systems, but do not replicate. If it
replicates, then it should be classified as a virus.
A Trojan, coined from Greek mythology's Trojan horse, typically comes
in good packaging but has some hidden malicious intent within its code.
When a Trojan is executed users will likely experience unwanted system
problems in operation, and sometimes loss of valuable data. |
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| Q: |
HOW DO I KNOW IF I HAVE A VIRUS? |
| A: |
You must remember that there
are very many things that can go wrong with your computer and a virus
is not always to blame.
The only way you can know whether or not your computer is infected is
by scanning your machine with an up to date anti-virus program. |
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| Q: |
WHAT IS SPYWARE? |
| A: |
Spyware apps sneak onto your
machine when you download many file-sharing services, open infected
e-mails, or click on dubious Internet pop-up ads. They can manipulate
your system, record your habits, and steal your passwords and credit
card numbers. Depending on their degree of aggressiveness, they can
steal your privacy or even your identity. And they can be terribly
difficult to remove. |
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